Returns & Exchanges
At Pixio, we stand by the quality of our high-performance displays and offer a 30-day return window for all electronics. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to ensure your setup is perfect.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully repackage your electronics in the original manufacturer packaging, including all cables, manuals, and accessories to avoid restocking fees.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the returned unit, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing